How To Setup Office 365 on an Android Device

Published on April 1, 2016 in DIY Corner

Here is our how to guide on how to set up an Office 365 account on an Android device. Please note that all Android devices vary slightly so you may need to consult the manufacturer’s help for your particular device.

Using the Outlook for Android app

Note   Outlook for Android requires a device running Android 4.0 or later.

By using the Outlook for Android you can access your email, calendar, contacts, and OneDrive files from within the app rather than having to check separate apps.

Note   You cannot access tasks from the Outlook for Android app.

  1. Download the Outlook for Android app from the Google Play store if you haven’t installed it yet.
  2. If you already have it installed, open it and then depending on your device, tap the navigation control at the bottom of your Android, or tap More > Settings > Add Account.Tap Office 365 if you have a work or school account in Office 365 for business.
    Select Office 365
  3. Enter your full email address, for example email@yourdomain.com, type your password, and then tap Sign in. Note   If you previously selected Exchange to set up your account you may receive a message about security upgrades and you need to re-sign in. Follow the prompts and sign in with your full email address and password.Outlook for Android then starts syncing the account.
  4. To view your calendar, files, or contacts from the app, tap More. MenuSelect mail, calendar, files, or contancts
  5. To learn more about using Outlook for Android, tap the navigation control at the bottom of your device, or tap Menu > Help.

You can have more than one account in Outlook for Android. Select the type of account you want to add and follow those steps.

Delete an account

  1. Depending on your device, tap the navigation control at the bottom of your device, or tap More > Settings.
  2. Tap the account you want to delete.
  3. Select Remove Account from Device and Remote.

 

Using the built-in Android mail app

  1. Tap Settings > Accounts > Add account > Email.
    Select Accounts
  2. Type your full email address, for example email@yourdomain.com, type your password, and then tap Next.
  3. Select the Exchange option.
  4. Depending how the Office 365 administrator in your organization set up your account, you might receive a message about additional security features. Select OK to continue.
    Remote security administration
  5. Once the device verifies the server settings, the Account Options page opens. Accept the defaults or select the options for how you want to receive and send your mail, and then tap Next. (You may need to scroll down to see Next.)
  6. On the Set up email page you can change the name of your account. When you’re finished tap Done.

If you synced your calendar and contacts in step 5 you can go to those apps on your phone to view any items that might be there. If you synced tasks as well, you should see them in the calendar app on your device. It might take a few minutes for everything to sync.

If your device can’t connect make sure you typed your email address and password correctly and try again. If you still can’t connect try setting it up manually following the steps below.

Manual set up

  1. Tap Settings > Accounts > Add account > Email.
    Select email to add accountl
  2. Type your full email address, for example email@yourdomain.com, type your password, and then tap Next.
  3. Select Manual.
  4. Review the settings on the Exchange server settings page and update if necessary.
    • Email    Make sure your full email address is in this box, for example, email@yourdomain.com.
    • Domain\Username    Type your full email address in this box, for example, email@yourdomain.com. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty, and type your full email address in the Username box.
    • Password    Use the password that you use to access your account.
    • Exchange Server    The server name for Office 365 for business is outlook.office365.com.
    • Make sure the Use secure connections (SSL)    box is checked.
      Exchange server settings

     

  5. Tap Done.
  6. Depending how the Office 365 administrator in your organization set up your account, you might receive a message about additional security features. Select OK or Activate to continue.
    Remote security administration
  7. Accept the defaults or make changes for how you want your account to sync on your device. When you’re finished, swipe to the bottom and tap Next.
  8. On the Set up email page you can change the name of your account. When you’re finished tap Done.

If you synced your calendar and contacts in step 7 you can go to those apps on your phone to view any items that might be there. If you synced tasks as well, you should see them in the calendar app on your device. It might take a few minutes for everything to sync.

Reference (Microsoft Link): https://support.office.com/en-us/article/Set-up-email-on-an-Android-phone-or-tablet-886db551-8dfa-4fd5-b835-f8e532091872

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How to fix the Outlook Not Implemented error

Published on November 23, 2015 in DIY Corner

Today when one of my customers tried to reply all to an email he received the cryptic error Outlook Not Implemented error.
Outlook Not Implemented

 

 

 

 

 

Then again when trying to add a new Calendar appointment. After a little bit of research we came up with the solution.

How to fix the Outlook Not Implemented error
It turns out the issue was caused by a recent upgrade from Office 2013 to Office 2016, during the upgrade the old version was kept, so in effect the upgrade process was just a new installation. One would assume installing a newer version of the same software would result in the old version being removed, not so.

To solve this issue you will need to remove the old version of the software.

Outlook Not Implemented Remove Old version

 

 

 

Once this has completed you should restart your computer.

Outlook Not Implemented Remove Old version 2

 

 

 

 

 

 

 

 

 

 

 

The first time you open outlook it may take a little longer, just wait.

Another issue we noticed once Outlook was started was that some favourites were removed from shared mailboxes, these just simply need to be re added.

 

If you experience this issue and the above doesn’t work for you then it may be due to another reason, we found a few in our research, too many to add to this post.  Give us a call if you need assistance.

 
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Create an Outlook rule to sort an entire domain

Published on November 17, 2015 in DIY Corner

Outlook doesn’t support wildcards in rules, so you can’t use use a * or ? character for wildcards. Instead, just specify the string you want to match. For example, if you want to match anything with “nova” in the subject text, then any the following would cause the rule to fire:

novaitgroup
supernova

So if you want to create an outlook rule to sort an entire domain, you should use the entire domain without the @ symbol, “novaitgroup.com.au”

This will work when using the “with specific words in the recipient’s address” and “with specific words in the sender’s address” conditions.

The below example with work for the domain (person@realestate.com.au) and any emails sent from it.

Outlook_rules_domain

 

 
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Stop processing more rules to avoid duplicates

Published on November 17, 2015 in DIY Corner

I recently came across a new option in Outlook rules, and thought it was worth letting you know about.

So what does “stop processing more rules” do and how/when/why should I use this when setting up rules?

All messages that are being received or sent are checked against all the rules that you have configured. This checking begins with the first rule in the list and ends with the last rule. If a rule applies to a message and this rule has the “stop processing more rules” action enabled, then that message will not be checked against any other rules and Outlook will skip to the next received/sent message that will be checked against all rules again starting with the first rule.

Sort your rules

So when using the “stop processing more rules” action, make sure you also sort your rules accordingly to make sure that the correct rules are being fired against a message and that other rules will not be executed when a certain rule applies to a received or sent message.

Preventing duplicates

A typical situation in which you might want to use the action “stop processing more rules” is to avoid duplicates when moving messages to a different folder. When multiple move rules could apply to a single message, the message will be moved out of the Inbox multiple times, creating a copy in each folder specified in each rule that applies to that message.

outlook_rules

 

 

 

 

 

 

With the “move it to the specified folder” action, you often have to use the “stop processing more rules action” as well to prevent duplicates.

 
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Soonr: Accidentally deleted a file or it became corrupted?

Published on March 26, 2015 in DIY Corner

Soonr Versioning: Every time a file that is sync’d or backed up via Soonr, a “version” is created and any changes are saved. This allows you to revert to previous versions of these files, should unwanted changes be saved.

Versioning works in the following way:

  • A new version is created each time a file is saved.
  • All versions for the last hour are saved.
  • The last version from each hour for the last day is saved.
  • The last version from each day for the last week is saved.
  • The last version from each week for the last month is saved.
  • The last version from each month is saved for the last 6 months.
  • After 6 months, the version is permanently deleted.
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Quickbooks and Reckon stopped working?

Published on July 16, 2013 in DIY Corner

Quickbooks and Reckon has stopped working when running on Windows 2008 Server

Issue:
When Quickbooks and Reckon Accounts is installed on a Windows 2008 server the appliaction installs without a problem but when you try to run the application it stops running just after the splash screen and before it prompts you to choose a data file.

The error that is displayed is “Quickbooks has stopped working” and the problem details are as follows.

Problem signature:
Problem Event Name:           BEX
Application Name:                 qbw32.exe
Application Version:              22.0.4002.1210
Application Timestamp:        51b976f8
Fault Module Name:              MSVCR80.dll
Fault Module Version:           8.0.50727.4016
Fault Module Timestamp:    49cc5361
Exception Offset:                    00047780
Exception Code:                      c000000d
Exception Data:                       00000000
OS Version:                               6.0.6002.2.2.0.274.10
Locale ID:                                  3081
Additional Information 1:      beca
Additional Information 2:      8b63f0ac9258a2ddc0205b2a926cfce6
Additional Information 3:      9391
Additional Information 4:     991aec2e5ded419cac687a23011b2d84

There are a number of suggestions on the web, some as simple as changing the compatibitliy settings to Windows XP SP2 or 3, or running as an administrator, or removing and re-installing the application. However, these didn’t help in this instance.

Solution:
The solution is changing the high security settings of Internet Explorer in the Windows Server Manager.
Here are the steps to get Quickbooks/Reckon Accounts working for you:

qb11qb2

  1. Log onto the server as an Administrator.
  2. Open the Server Manager and select “Configure IE ESC” from the right hand side under Security Information.
  3. Then turn off both options for Administrator and Users.
  4. Now open Quickbooks / Reckon Accounts

If you have problems following these steps or would prefer that an IT professional perform these changes or if you this doesn’t help, please call one of our IT professionals for assistance.

 
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RDC Shortcut Keys

Published on June 19, 2012 in DIY Corner

Terminal Server / Remote Desktop Client (RDC) Shortcut Keys

If you are a frequent remote user the following shortcut keys may improve your computing experience.

Key combinations
Function

CTRL+ALT+END
Opens the Windows Security dialog box

CTRL+ALT+DELETE
Opens the Windows Security dialog box of your local computer

CTRL+ALT+BREAK
Toggles the Terminal Services client display from window to full screen

ALT+TAB
Cycles through running programs on the remote computer

ALT+PRINT SCREEN
Places an image of active window onto the TS clipboard

 
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Backup Procedure (Iomega REV)

Published on June 28, 2006 in DIY Corner

DAILY BACKUP PROCEDURE

  1. Remove Cartridge
  2. Insert next cartridge
  3. Wait until the “IOMEGA Auto Backup Pro” window appears.
  4. Select “Insert a new disk and continue”
  5. Select the REV 35 Drive in the bottom window (you may need to press Refresh List)
  6. Click OK
    DONE

MONTHLY BACKUP PROCEDURE

  1. Remove Cartridge
  2. Insert next cartridge
  3. Right Click on the REV BACKUP icon
  4. Select Format
  5. Ensure Quick Format is ticked
  6. Click Start (If the format fails then un-tick the format and Click Start again)
  7. Wait until the “IOMEGA Auto Backup Pro” (large window appears with the Data Backup and System backup icons)
  8. Click OK
    DONE
 
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Keyboard Shortcuts – Windows 2000

Published on June 10, 2006 in DIY Corner

We all know that (technically) you can use Win2K without a mouse attached at all. But we’ve gotten so spoiled clicking our way through
day-to-day tasks (myself included) that we often find ourselves handicapped when we use a system with an inoperative mouse or no mouse at all.

Also, in some instances, Microsoft has made using a mouse more difficult than using the keyboard. For example, you access the Find Computer function that I use so much by clicking Start, Find, Files or Folders, and then finding the Computers link under “Search for other items.” I find that approach extremely annoying; the Find Computer function was much more accessible in Windows NT.

Fortunately, there’s a 3-key sequence that takes me right to it!
So, without further delay, here’s a list of useful Win2K keyboard shortcuts that I’ve found.

Print this list and keep it handy!
– Ctrl+Esc: Launches the Start menu
– WIN+R: Launches the Run dialog box
– WIN+E: Launches an Explorer view (similar to double-clicking My Computer)
– WIN+F: Opens a Find – Files or Folders window
– Ctrl+WIN+F: Opens a Find – Computers window (my favorite shortcut!)
– Ctrl+Shift+Esc: Opens Task Manager
– WIN+M: Minimizes all windows on the desktop
– Shift+WIN+M: Restores windows after a WIN+M operation
– Shift+F10: Opens the Shortcut menu (i.e., the “right-click” menu) for a selected item – Holding down Shift while inserting a CD-ROM: Disables CD Autorun
– Alt+Enter: Brings up the properties dialog box for a selected item
– F3 in an Explorer window: Opens a Find – Files or Folders window using the current directory point as the starting location
– F2 with an item selected in an Explorer window: Lets you rename an item
– Ctrl+A: Selects all items/text in a window

Here’s another interesting keyboard tweak I found. Hold down the NumLock key on your keyboard for 5 seconds to open a dialog box that lets you enable ToggleKeys–an accessibility option I find particularly useful. ToggleKeys beeps whenever you activate Caps Lock, Num Lock, or Scroll Lock. I find this feature helpful because I use a wireless keyboard from Logitech that has no indicators for Caps Lock, Num Lock, or Scroll Lock (it would drain the batteries too quickly if it did). With ToggleKeys, I can hear whether my Caps Lock is enabled when I press the key.

Many other keyboard shortcuts exist, but these are the ones that I find most useful and most difficult to figure out when working at a keyboard-only system.

Hope this helps!

NOVA iT Support Team

 
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