ISP Embargo Period for December 2016 / January 2017

Published on December 12, 2016 in ITnews

Friday 9th December 2016 to Monday 9th January 2017

We are fast approaching that time of year again where much of the Telecommunications Industry operates an (ISP Embargo Period) with reduced staff and an imposed embargo period on many aspects of network construction, orders and other activity.

This notification outlines the ISP Embargo Period for December 2016 / January 2017.

Restricted

  • Most customer installations and network construction activity
  • Works by other carriers within ‘their’ embargo periods
  • Network Moves / Add / Changes (MAC Requests)

Not Restricted

  • Fault rectification
  • Capacity changes that can be done with remote configuration which does not require a third party carrier
  • Provision of services where the work required does not conflict with the embargo

Carriers & Datacentres imposing Embargo Periods

NOVA deals with a wide range of carriers.  The following have advised us of an embargo period which falls inline with or within our Embargo Period;

  • Telstra
  • Optus / Uecomm
  • AAPT / TPG Telecom
  • Symbio networks
  • Nextgen
  • Vocus
  • NBNCo
  • Opticomm
  • NextDC
  • Equinix

For any orders submitted during this Embargo Period we will make every effort to progress both new and existing orders during this time that do not require external input or third party services.

If you have any queries or are concerned that this will impact your planned installations or upgrades, please contact your Account Manager on 1300 NOVA iT (6682 48)

Enjoy the Holiday season and we look forward to working with you in 2017.
NOVA iT GROUP

 
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Dr Fiona Ng winner of Penfolds 2012 St Henri Shiraz from NOVA iT ADiA Trade Show Event

Published on July 4, 2016 in ITnews

Following the successful attendance of NOVA iT at the ADiA exhibition it is with great pleasure, we announce Dr Fiona Ng from South Eastern Children’s Dental, as the lucky winner of the case of Penfolds 2012 St Henri Shiraz.

A big thank you everyone that came and entered the draw.  Your support ensures our continued success as the Dental iT provider of choice.

If you want to ensure you are receive the Dental iT support your practice deserves, book a free strategy session at novait.dental or call 1300 NOVA iT (1300 6682 48) to see how we can help your business.  Alternatively our website offers a free in-depth business checkup allowing you to review your current systems, at a time that suits you.

Once again congratulations to Dr Fiona Ng winner of Penfolds 2012 St Henri Shiraz from NOVA iT ADiA Trade Show Event,

Penfolds 2012 St Henri Shiraz from NOVA iT ADiA Trade Show Event

David Vidos and the NOVA iT Dental Gurus

 

NOVAiTlogo

 

 

 

 

ADIA Member

We’re here to help your business

By using the services of NOVA iT you gain vital business advantages including increased productivity, improved communications and the freedom to focus on running your business, while we manage your network and technology requirements.

With NOVA iT GROUP  you can:

• Get enterprise-strength iT at a fraction of the cost

• Rely upon service-oriented, qualified and experienced iT professionals

• Count on us to head off problems with proactive management

• Protect against daily security threats and enhance your business continuity

• Access our helpdesk via a custom portal to resolve iT problems fast

You didn’t get into business to solve technology problems. We did.

 
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New skype ransomware threat

Published on May 20, 2016 in ITnews

ATTENTION!!!  NEW SKYPE RANSOMWARE THREAT

A new variant of ransomware is now being spread via Skype.  The new Skype ransomware threat is the latest way of spreading the malicious code which encrypts data files on your local and networked machines, forcing you to recover from backups.

If you run Skype, you are at HIGH RISK of a banner on the home page trying to run this file.  It is highly likely to be some form of ransomware.  The latest breach will have an item similar to this showing on your computer.

New skype ransomware threat - download image

These criminals are constantly changing the way they try to penetrate your systems, so it is important to be vigilant when dealing with anything that appears out of the ordinary.

Please remember, if you see something you are not sure about – contact us immediately.  And if you have clicked Open, then IMMEDIATELY shut down your computer and call to speak to one of our engineers – Contact us

Please ensure everyone in your business is aware of this, to help protect your systems.

 
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Microsoft Windows 10 – Recommended Update

Published on April 4, 2016 in ITnews

***  IMPORTANT NOTICE ***

Microsoft has recently changed Windows 10 from an optional update to a recommended update.

What does this mean for you?

If you are currently running Windows 7 or 8 (including 8.1) on your computer, Windows 10 will now be set to automatically download and install.  This is based on the default Windows Update settings installed on your computer that most people have.

Microsoft’s Executive Vice President Terry Myerson released this statement last year:

Early next year, we expect to be re-categorizing Windows 10 as a “Recommended Update”. Depending upon your Windows Update settings, this may cause the upgrade process to automatically initiate on your device. Before the upgrade changes the OS of your device, you will be clearly prompted to choose whether or not to continue.

Upgrading to Windows 10 is currently free.  However, we firmly believe this should not be an automatic update, with little warning to you.  This should be a business decision not an individual user decision.  We can block this update.  If you would like this please let us know by contacting us.

Here is the notification – please note the only section it mentions Windows 10 is the fine print.

Windows Update great we'll get the update started

 

 

 

 

 

 

 

 

 

And in the second window once the installation is ready

 

Windows Update is ready to install

 

 

 

 

 

 

It is our recommendation that prior to installation of a new operating system, a thorough check of your environment should be undertaken to ensure the process is as smooth as possible.

If you want the Windows 10 upgrade, it is important to understand the implications. Some applications and versions may not be compatible.  In some cases the hardware and drivers may not be supported which could result in downtime.  The worst cases scenario being the computer will need to be rebuilt, with the potential for data loss.

It is important to plan the upgrade and schedule it for a time that is suitable for you.  NOVA iT GROUP can help you with this.

If you would like us to assist you in ensuring you don’t get a sudden update to Windows 10, possibly leading to issues on your system, please contact us immediately.

NOVA iT GROUP
help@novaitgroup.com.au
1300 NOVA iT (6682 48)

 
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IT Support for Bundoora

We are excited to announce that our team has moved to a new location in the University Hill estate in Bundoora.  We spent the previous four years in a building a couple of kilometres away from our new location — our old office served us and our clients well, but we couldn’t be more excited about our new space.

The new office is just off Plenty Road a major arterial heading into the Melbourne CBD, we are also about 800m from the Western Ring Road which improves our response times for emergency call outs for clients all around Melbourne.  Below is picture taken by David that shows the office in the afternoon.  We’re excited about the hustle and bustle happening outside our windows and all of the great restaurants within an easy walking distance of the new location.  The coffee shop downstairs keeps us alert, hyped and eager to work on the next computer problem.

New NOVA Office

Bundoora businesses can look forward to increased IT support from NOVA iT

The move has come as our team has reached 8 people and our pace of growth is increasing as more businesses are understanding that to succeed, they need to focus on what they are good at and let NOVA’s trusted team look after their technology needs.  As our saying goes “You didn’t get into business to solve technology problems, We did!

NOVA’s team has many years of experience and extensive knowledge across many industries, we cover the range of technology services that businesses need, from new startups, businesses experiencing high growth or businesses looking to change their business model in response to advancements in technology and increased/evolving competition, and businesses that just want their systems to work.

NOVA Monitoring Wall

We also upgraded our single 42 inch monitoring screen to  a wall of four 43 inch LCDs.

More information, more readily available
provides instant status updates on the health of our clients networks, computer systems, security software plus lots more.

It has been an exciting 12 years for NOVA, and we look at this new location as the start of another chapter in our history.  The move took a couple of days and was seamless – preparation is key – Our servers and cloud phone system are in our Data Centre, this meant that we could have staff at both locations answering calls and supporting our clients at all times.  We still need to add some cupboards and artwork to the walls but we’re incredibly excited to be in the new space.  We’ll be hosting a happy hour soon for clients, and if you’re in the area, feel free to stop in and say Hi.

Thanks for everyone’s support through the years and with the move.

NOVA’s new address is Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, 3083 Australia

We look forward to helping businesses in the Bundoora and surrounding suburbs with their technology challenges, as well as continuing to look after the many businesses who have been loyal clients for the last 12 years, from all over Melbourne and interstate.

If you are looking for a full service iT company that can provide computers, advice and support, servers, troubleshooting, web design and hosting, plus lots more to help you grow your business and meet the needs of your clients – contact Team NOVA

 
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ISP Embargo Period

Published on November 25, 2015 in ITnews

Friday 11th December 2015 to Monday 11th January 2016

We are fast approaching that time of year again where much of the Telecommunications Industry operates an (ISP Embargo Period) with reduced staff and an imposed embargo period on many aspects of network construction, orders and other activity.

This notification outlines the Embargo Period for December 2015 / January 2016.

Restricted

  • Most customer installations and network construction activity
  • Works by other carriers within ‘their’ embargo periods
  • Network Moves / Add / Changes (MAC Requests)

Not Restricted

  • Fault rectification
  • Capacity changes that can be done with remote configuration which does not require a third party carrier
  • Provision of services where the work required does not conflict with the embargo

Carriers & Datacentres imposing Embargo Periods

NOVA deals with a wide range of carriers.  The following have advised us of an embargo period which falls inline with or within our Embargo Period;

  • Telstra
  • Optus / Uecomm
  • AAPT / TPG Telecom
  • Symbio networks
  • Nextgen
  • Vocus
  • NBNCo
  • Opticomm
  • NextDC
  • Equinix

For any orders submitted during this Embargo Period we will make every effort to progress both new and existing orders during this time that do not require external input or third party services.

If you have any queries or are concerned that this will impact your planned installations or upgrades, please contact your Account Manager on 1300 NOVA iT (6682 48)

Enjoy the Holiday season and we look forward to working with you in 2016.

Regards,

David Vidos
Head Honcho
NOVA iT GROUP

 
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Alarming trend on facebook – hackers paradise (DossierNominate)

Published on August 27, 2015 in ITnews

DossierNominate

A new and alarming trend on facebook in which people share some of their most personal information, post it online and nominate 5 friends to do the same.

I just witnessed one of the biggest mistakes I have ever seen on social media, an alarming trend that needs to stop, if not a hackers paradise awaits.

During my usual Vanilla infused Latte this morning I was scrolling through my facebook feed when I came across one of my friends sharing all sorts of personal information which would be a treasure trove for anyone wanting to steal her identity – a hackers paradise.  Here is an example of the information, the actual information has been changed to protect the person who made this unbelievable DossierNominate mistake.

A hackers paradise


hackers paradise DossierNominate

 

Michelle Mistake

10 hrs – Melbourne

 

Been arrested 🚔 :no
Fav Food :Indian
Height 📏 :152
Been Depressed :no
Current Mood :happy
Relationship Status :married
Like Someone :yes
Fav Song :Thunder struck
Love Someone :yes
Have a Boyfriend Or Girlfriend👭 :husband
Want a Boyfriend Or Girlfriend👭 :no have a husband
Future Kids ‍‍‍ :got 3 so no
Kids Names  :Sam, Julie & Kylie
Fav Color :blue
Birthday 🎂 :7/7/77
Zodiac Sign :scorpio
Have Tattoos :yes
Have Piercings :yes
Fav Artist :Robbie Williams
Last Person You Texted :Sandra
Battery Percentage 🔋 :19%
NickName 😋 :Wally
Last Hug :today
Last kiss :Jai boy
Siblings ‍‍‍ :sis jessica , Damien , Luke James Sean
Fav Movie :bridesmaid
Winter❄ or Summer :summer
Fav Animal :none
Get Married :yes

I Nominate 5:Sarah Smith, Bob Jones, Rebecca Aaron, Carol Archer, John Doe. msg A Clean Copy In The Comments😅

facebook like

 

 


 

If posting this information wasn’t bad enough, she has now nominated 5 other friends to do the same.

Is this really a problem, as she is only sharing this with her friends?  I hear you ask.

Lets run some numbers on how much of a problem this could be:
– Lets assume that only 2 out of 5 people are silly enough or have a lapse of judgement.
– Lets assume that each iteration happens every hour for the next 24 hours (lets face it, we know it will last longer than that)

After 24 hours there would be 16,777,216 sets of private information that would make it so so much easier for someone to steal your identify.

If you set your facebook settings to only share with your friends and not friends of friends this will at least limit your own exposure. – true

However:
– What if one of your friends shares your post?
– Do you really know and trust all your friends that well?
– What if one of those friends has their facebook account compromised?

Your information will be out there, and it is really hard to take back.

I am hoping that this will help people make better choices when it comes to sharing their personal information.

P.S. There is sharing and then there is sharing too much.
I mentioned at the beginning of this post that I was drinking my Vanilla infused Latte, while this is personal to me neither Vanilla or Latte can be used to steal my identify, unless my secret questions happen to be:
– What is your favourite morning beverage?
– Or What is your favourite flavour?

Stay safe.

David – NOVA iT

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Apple IOS 8.3 Update

Published on April 9, 2015 in ITnews

The iOS 8.3 release includes improved performance, bug fixes and a redesigned Emoji keyboard. Changes include:

Improved performance for:
• App launch
• App responsiveness
• Messages
• Wi-Fi
• Control Centre
• Safari tabs
• 3rd-party keyboards
• Keyboard shortcuts
• Simplified Chinese keyboard

Wi-Fi and Bluetooth fixes
• Fixes an issue where you could be continuously prompted for login credentials
• Addresses an issue where some devices disconnect intermittently from Wi-Fi networks
• Fixes an issue where hands-free phone calls could become disconnected
• Fixes an issue where audio playback could stop working with some bluetooth speakers

Orientation and rotation fixes
• Addresses an issue that sometimes prevented rotating back to portrait after having rotated to landscape
• Improves performance and stability issues that occurred when rotating the device between portrait and landscape
• Fixes an issue where device orientation appeared upside down after pulling the iPhone 6 Plus from your pocket
• Resolves an issue that sometimes prevented apps from rotating to correct orientation after switching apps in multitasking

Messages fixes
• Addresses issues that caused group messages to sometimes split
• Fixes an issue that sometimes removed the ability to forward or delete individual messages
• Resolves an issue that sometimes prevented a preview from appearing when taking a photo in Messages
• Adds the ability to report junk messages directly from the Messages app
• Adds the ability to filter out iMessages that are not sent by your contacts

Family Sharing fixes
• Fixes a bug where certain apps would not launch or update on family members’ devices
• Fixes a bug that prevented family members from downloading certain free apps
• Increased reliability for Ask to Buy notifications

CarPlay fixes
• Fixes an issue where Maps could come up as a black screen
• Fixes an issue where the UI could be incorrectly rotated
• Fixes an issue where the keyboard could appear on the CarPlay screen when it shouldn’t

Enterprise fixes
• Improves reliability of installing and updating enterprise apps
• Corrects the time zone of Calendar events created in IBM Notes
• Fixes a problem that could cause web clip icons to become generic after restarting
• Improves reliability of saving the password for a web proxy
• Exchange out-of-office message can now be edited separately for external replies
• Improves recovery of Exchange accounts from temporary connection problems
• Improves compatibility of VPN and web proxy solutions
• Allows use of physical keyboards to log into Safari web sheets, such as for joining a public Wi-Fi network
• Fixes an issue that caused Exchange meetings with long notes to be truncated

Accessibility fixes
• Fixes an issue where using the back button in Safari causes VoiceOver gestures to not respond
• Fixes an issue where VoiceOver focus becomes unreliable in draft Mail messages
• Fixes an issue where Braille Screen Input cannot be used to type text in forms on webpages
• Fixes an issue where toggling Quick Nav on a Braille Display announces that Quick Nav is off
• Fixes an issue keeping app icons from being moveable on home screen when VoiceOver is enabled
• Fixes an issue in Speak Screen where speech will not start again after pausing

Other improvements and bug fixes
• Introduces a redesigned Emoji keyboard with over 300 new characters
• iCloud Photo Library has been optimised to work with the new Photos app on OS X 10.10.3 and is now out of beta
• Improves the pronunciation of street names during turn-by-turn navigation in Maps
• Includes support for Baum VarioUltra 20 and VarioUltra 40 braille displays
• Improves the display of Spotlight results when Reduce Transparency is turned on
• Adds Italic and Underline format options for iPhone 6 Plus landscape keyboard
• Adds the ability to remove shipping and billing addresses used with Apple Pay
• Additional language and country support for Siri: English (India, New Zealand), Danish (Denmark), Dutch (Netherlands), Portuguese (Brazil), Russian (Russia), Swedish (Sweden), Thai (Thailand), Turkish (Turkey)
• Additional dictation languages: Arabic (Saudi Arabia, United Arab Emirates) and Hebrew (Israel)
• Improves stability for Phone, Mail, Bluetooth connectivity, Photos, Safari tabs, Settings, Weather and Genius Playlists in Music
• Addresses an issue where Slide to Unlock could fail to work on certain devices
• Addresses an issue that sometimes prevented swiping to answer a phone call on the Lock screen
• Addresses an issue that prevented opening links in Safari PDFs
• Fixes an issue where selecting Clear History and Website Data in Safari Settings did not clear all data
• Fixes an issue that prevented autocorrecting “FYI”
• Addresses an issue where contextual predictions did not appear in Quick Reply
• Fixes an issue where Maps did not enter night mode from hybrid mode
• Resolves an issue that prevented initiating FaceTime calls from a browser or 3rd-party app using FaceTime URLs
• Fixes an issue that sometimes prevented photos from properly exporting to Digital Camera Image folders on Windows
• Fixes an issue that sometimes prevented an iPad backup from completing with iTunes
• Fixes an issue that could cause Podcast downloads to stall when switching from Wi-Fi to mobile networks
• Fixes an issue where remaining time on timer would sometimes incorrectly display as 00:00 on Lock screen
• Fixes an issue that sometimes prevented adjusting call volume
• Fixes an issue that caused the status bar to sometimes appear when it shouldn’t

For information on the security content of this update, please visit this website:
<http://support.apple.com/kb/HT1222?viewlocale=en_AU>

 
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New Metadata laws – a brief recap

Published on April 1, 2015 in ITnews

NOVAiT Logo 184x184Phone and Internet providers to store two years of users metadata after the Abbott government’s controversial data retention laws passed parliament.

How this will affect internet users monthly bills is still unclear, it is estimated the scheme will cost about $3.98 per customer each year if no tax payer funding is provided.

The latest suite of national security legislation passed the upper house on Thursday evening with bipartisan support.

Metadata includes the identity of a subscriber and the source, destination, date, time, duration and type of communication.  It excludes the content of a message, phone call or email and web-browsing history.

Without this police and security agency investigations are not as effective.

A great many Senators had differing opinions.

The suggestion of a warrant for each and every request was made however this would be impractical, given last year there were 340,000 such requests.

So how does it affect you, in most cases if you are a law abiding citizen then you have nothing to worry about.  If you are worried about your privacy and need help, please give us a call for assistance.

A documentary titled “Terms and Conditions May Apply” will give you an insight into what can happen if this information is abused and not vetted correctly.

There was one case in the US in which a user was searching for ways to kill his wife, the authorities raided his home and brought him in for questioning, as it turned out this poor chap was a writer on the TV series Cold Case, his web searches were for research.

Lets hope that the authorities use this information effectively and with the proper oversight.

 

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Soonr – What can it do in more detail

Published on March 18, 2015 in ITnews

Soonr – Secure File Storage and Collaboration

If you are familiar with DropBox and OneDrive then using Soonr will be simple to use.  However there are many features that can benefit a small to medium size business. Obviously like all software solutions it can be deployed and configured to solve many more problems than is apparent at first glance. Here are some of the benefits as I see them.

  • There is a Windows and MAC desktop application.
  • IOS and Android applications are also available so you can access and edit your files on the go.
  • Scribbler which allows you to draw on a file and then save it as another copy, or send it to someone directly.
  • Web configuration tools to allow you access to your files and also create new projects and manage access permissions, plus lots more.
  • Policy Management which allows you to decide how things are accessed and what happens if a device is lost or stolen (data can be remotely wiped)
  • Files can be locked to ensure no one else can make changes (Office file types can be set to automatically lock)
  • Public Links can be shared with anyone to allow access to specific files or projects.
  • Remotely access other online computers.

Windows Soonr Agent Software

2015-03-18_11h31_20

Dashboard The dashboard shows many pieces of critical information, such as:

  • Favourites
  • Recent Changes (as seen below)
  • Locked Files – File locking can be managed here if users have not unlocked their files.
  • Public Links – Any shared file and folder links are shown here and can be managed (know who is accessing your information and revoke access to contractors if required)
  • Space Usage – This allocation graph shows what is using the space Projects or Computer backups.
  • Connected Devices List
  • Recent Project Activity

Soonr Main Dashboard Soonr Dashboard Bottom

Projects

  • Projects view allows you to check the status, number of recipients, owner and storage usage.
  • Create and share new Project folders.

Soonr Projects

Devices

  • Allows you to view and manage all your connected devices, computers, servers and mobile devices.

Soonr Device List

Members

  • Add and remove Team Members.
  • Create Team Groups to allow for easy permission allocation on Projects.
  • Allocate different storage amounts.

Soonr Manage Team Members

Manage Devices

  • Project Status – Check on the status of projects as they relate to individual devices.
  • Backup Status – File based backup of your home computer or laptop (MyDocuments, Music, Pictures, any important files)
  • Folder Restore – Ability to restore folders and files.
  • Previous Versions – Allows you to review and access older copies of files.
  • Remote Access – Connect to any computer that has the Soonr agent installed.
  • Also get access to files that are not synced as long as the computer is online.

Soonr Manage Devices    

iPad Initial Screenshots

Soonr iPad Welcome Soonr iPad Edit Create Soonr iPad Powerful Projects Soonr iPad Take Action Soonr iPad Start Working

iPad Actual Screenshots

Soonr iPad Projects Soonr iPad Devices Soonr iPad Settings

iPad Scribbler 

  • Allows you to edit files and save a copy of the whole document or just the pages you scribbled on.

Soonr iPad Scribbler 1 Soonr iPad Scribbler 2

 

What happens if I accidentally delete a file or it becomes corrupted?

Every time a file that is sync’d or backed up via Soonr, a “version” is created and any changes are saved. This allows you to revert to previous versions of these files, should unwanted changes be saved.

Versioning works in the following way:

  • A new version is created each time a file is saved.
  • All versions for the last hour are saved.
  • The last version from each hour for the last day is saved.
  • The last version from each day for the last week is saved.
  • The last version from each week for the last month is saved.
  • The last version from each month is saved for the last 6 months.
  • After 6 months, the version is permanently deleted.

 

Syncing does not equal backup

There are many scenarios were an offsite backup can save your business. Such as:

  • The sync provider experiences a catastrophic failure (e.g. floods, fire, earthquake)
  • Sync providers business fails
  • Sync provider decides it is no longer a viable business and changes direction (we have seen this in the US some months ago)

For this reason we recommend partnering any syncing solution with NOVA Backup.

Choose from Pro or Enterprise versions depending on your needs.

To organise a Live Demonstration or a trial please contact us.

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