Home Helpdesk & Onsite Computer Engineer – VIC

Helpdesk & Onsite Computer Engineer – VIC

NOVAiT Logo 184x184Helpdesk & Onsite Computer Engineer – VIC (Open)

Location: Victoria – Melbourne – Northern Suburbs
Work Type: Full Time

• Varied clients, varied technologies.
• Small and friendly team environment
• Career progression opportunity


We provide flexible IT support options to our varied client base, ranging from medical environments, professional services and manufacturing. Supporting various technologies, we pride ourselves on meeting the commitments we make to our clients by providing professional, quality IT Support solutions. We are currently seeking a Helpdesk & Onsite Computer Engineer (with a focus on Helpdesk and technical support) to join our growing, busy team in the north of Melbourne.

Are you:
• A natural trouble-shooter, with strong customer service skills?
• Keen to further your experience supporting customers by utilising various remote desktop connections?
• Able to work to a steady pace , while developing your problem solving skills on technical issues with MS Office/ Exchange/ Active Directory/ LAN/ WAN/ Windows XP / 7 / 8 and Server 2003/2008/2012 and SBS Technologies?
• Passionate about IT, flexible in your thinking and time?
• Experience with Virtualisation, Firewalls, ConnectWise, Kaseya and/or LabTech (desirable)?

Do you:
• Enjoy tinkering with software and hardware and have an understanding of supporting clients via remote, phone or, email?
• Have experience or interest in using call logging systems?
• Enjoy working to procedures?
• Possess balanced judgment and integrity?
• Enjoy, and are keen to develop your experience installing hardware and software?
• Thrive on finding solutions, a passion for learning while exceeding the expectations of your customer?
• Have a current drivers license and your own vehicle?
• Have experience preparing technical quotes for new and/or existing clients (desirable)?

In addition, you will enjoy liaising with a diverse customer base while drawing on your experience working with technologies such as MS Office/ Exchange/ Active Directory LAN/ WAN/ Windows XP/ 7/ 8.

With your logical, calm approach in conjunction with your technical aptitude you will thrive in putting your knowledge to great use by identifying an assorted range of technical concerns whilst providing high quality solutions in regards to PC, laptop and server issues.

You will enjoy putting your thirst for knowledge and ability to learn to great use while conducting daily tasks such as troubleshooting issues such as mail delivery, connectivity and other network related matters, including the support of various Internet and remote desktop connections.

You will enjoy both supporting and being supported by a team who values thorough process and procedures that allow you to provide effective, quality technical support. Not to mention we will also provide you with rewarding development opportunities, including getting to play with Cisco firewalls, HP and Dell Servers, NAS, SAN’s, Unified Threat Management Systems, plus lots more.

To top this incredible opportunity off, you will also have the chance to learn directly from the Director who is highly regarded within the IT industry.

Sound Exciting? Sound like you?


Position is open again.
We believe in making room for exceptional people, if you believe you can make a real contribution to our team then please send us an email.


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